Predictive Lap on OLED

[Fox]

Hi there,

My predictive lap was working at Oulton Park last Saturday but it was not working at Donnington on the sunday.

I reset the OLED, changed the circuit on the VBOX Lite and was pressing the Start Lap across the start finish line and it didnt work all day!

Other drivers in the pits had the same problem.

Any ideas what I could be doing wrong becasue it was very useful at Oulton Park:thumbsup:

Thanks

Wes

[Steve]

Sorry to hear that!

Do you know if the OLED synchronized with the Video VBOX? (it should display a beif message on VVB power up)

Also did you try clearing the reference lap/start line information, just in case old data is still stored on the display?

Let us know, for a faster response please can you email support@racelogic.co.uk

[Tboner]

same issue here at the weekend at Oulton Park in Quali and testing.

What message should it display for the Synch ?

[Lucie]

same issue here at the weekend at Oulton Park in Quali and testing.

What message should it display for the Synch ?

The OLED should show one of two messages when connected to the VVB:
1. 'Start/Finish and Split information synchronised OK'
2. 'No Start/Finish information available'

The problem which is now fixed in the latest firmware (v1.6Build11) was that if the VVB was powered ON with the OLED already connected, then the OLED would power up within around 15 seconds - as the VVB boot-up time is around 45 seconds, the OLED would request start/finish information from the VVB and get no response as the VVB was not yet fully powered. The OLED would then decide that there was no start/finish information available.

The fix for this is that the OLED now waits for a longer period of time and sends more requests for this information from the VVB unit.

If you are running an older firmware version and are encountering this problem, a way around it is simply to disconnect and reconnect the OLED display once the VVB is fully powered. You should then see the 'Start/Finish and Split information synchronised OK' message appear after around 30 seconds. When you have seen this message, you know that any start line in the VVB will be used by the OLED.

If anyone needs to arrange an upgrade to the latest version then please contact support@racelogic.co.uk with your OLED serial number and location so we can arrange this. Note -you can check firmware version in the OLED when the unit powers up, it is shown in the bottom right of the display screen - it only appears quickly!

I hope this is helpful :thumbsup: :thumbsup:

[Tboner]

Quote " a way around it is simply to disconnect and reconnect the OLED display once the VVB is fully powered. You should then see the 'Start/Finish and Split information synchronised OK' message appear after around 30 seconds. When you have seen this message, you know that any start line in the VVB will be used by the OLED."

hmm nice easy job when strapped into a race car in the assembly area ! NOT my OLED and Vbox was new in late Feb !

[Lucie]

Quote " a way around it is simply to disconnect and reconnect the OLED display once the VVB is fully powered. You should then see the 'Start/Finish and Split information synchronised OK' message appear after around 30 seconds. When you have seen this message, you know that any start line in the VVB will be used by the OLED."

hmm nice easy job when strapped into a race car in the assembly area ! NOT my OLED and Vbox was new in late Feb !

Can you please check the firmware version for us to confirm you have the latest version?

[Sider]

hmm nice easy job when strapped into a race car in the assembly area ! NOT my OLED and Vbox was new in late Feb !

Yeah I agree, but if it needs the firmware upgrade just send it back in, it's a quick service :thumbsup:

[Tboner]

Can you please check the firmware version for us to confirm you have the latest version?

Hi Firmware that comes up on OLED is 01.05 i have been told

Thanks

[Lucie]

Hi Firmware that comes up on OLED is 01.05 i have been told

Thanks

The latest firmware is 1.6 Build 11 - I would advise that you arrange to have the OLED sent back to us (or possibly a local dealer) to have the upgrade carried out.:D

If you do return the unit to us the upgrade is free (except VAT and postage).

To arrange the units return, please contact support@racelogic.co.uk with the serial number of your OLED unit so that we can send you a returns form.

This latest firmware should solve all your issues :thumbsup: :thumbsup:

please accept our apologies for any frustration or inconvenience caused.

[Tboner]

The latest firmware is 1.6 Build 11 - I would advise that you arrange to have the OLED sent back to us (or possibly a local dealer) to have the upgrade carried out.:D

If you do return the unit to us the upgrade is free (except VAT and postage).

To arrange the units return, please contact support@racelogic.co.uk with the serial number of your OLED unit so that we can send you a returns form.

This latest firmware should solve all your issues :thumbsup: :thumbsup:

please accept our apologies for any frustration or inconvenience caused.

why can this firmware not be updated via a flash from the Vbox ?

[Lucie]

why can this firmware not be updated via a flash from the Vbox ?

Unfortunately, this is not the process.
The OLED works with many of our VBOX units and it would take up valuable memory/processing space inside each unit to allow for the upgrading of OLED firmware, when this may not always be needed - as I'm sure you understand.

If you wish to upgrade the OLED yourself then you can purchase and OLED upgrade cable - however this will be much more expensive, so we generally only intend these cables for dealers.

Once you have changed the firmware in this unit you will not need to do so again, unless we bring out new features at a later date which you want to use.

[Tboner]

So a New unit in late February Early March that Does NOT have correctly functioning firmware has to be taken out and sent back pay for postage both ways and the VAT, Hmm should have stayed with Race Technology at least they offer to put right things they have done wrongly in the first 12 Months FOC.

:(

[Lucie]

So a New unit in late February Early March that Does NOT have correctly functioning firmware has to be taken out and sent back pay for postage both ways and the VAT, Hmm should have stayed with Race Technology at least they offer to put right things they have done wrongly in the first 12 Months FOC.

:(

We are sorry that the timing on this was very unfortunate.
As soon as we found this issue in the OLED we fixed it immediately and put it through extensive testing to make sure that problems like this do not happen again.

If you can send me the serial number of the OLED, I can check the date the unit left our building - if there was any mistake at our end and this unit was send out with old firmware after the release date of the new OLED firmware then we will certainly cover all costs - as all shelved units should be checked and updated if necessary before leaving.

As I said before I do appreciate that the timing here is unfortunate and I do understand your frustration. :(

Lets get this sorted out so that you can enjoy your product without any further problems :D

[ProCoach]

Lucie, please contact me ASAP regarding the OLED firmware upgrade issue.

I have nearly ten OLED's here with firmware 01.05.B.0003 all sold in the last ten weeks that are "losing" start/finish and not displaying lap times or LineSnap information, even though they display "Start/Finish and Splits Synchronized OK" when I do the workaround. Sometimes, they'll work until the next power-down. Most don't work at all.

I have many more VVBL's and OLED's on the way and my current client list is very disappointed. Let's get our heads together so I can do this in the field in the US.

Tboner, I can tell you that as a DL-1 owner and dealer since 2001, this system, when debugged, kicks the hell out of RT in ease of use.

It is a bug that is testing many people's patience, however...

[PJ255]

I knew I was not crazy. My OLED was acting up on me on Wednesday. Now I know why.

I am in Kansas in the USA so I have sent an email to my dealer to see if he can do the upgrade.

To solve the problem on the fly, I pressed the middle button on the OLED when I crossed the s/f line coming out of the pits.

Glad I found this post.

[Tboner]

What really annoys me is the statement below

"As soon as we found this issue in the OLED we fixed it immediately and put it through extensive testing to make sure that problems like this do not happen again.

If you can send me the serial number of the OLED, I can check the date the unit left our building - if there was any mistake at our end and this unit was send out with old firmware after the release date of the new OLED firmware then we will certainly cover all costs - as all shelved units should be checked and updated if necessary before leaving." :mad:

If goods are supplied not functional / fit for purpose then a good supplier should be on to this like a shot and contact everyone with the FAULTY firmware that does not work and so is not fit for purpose , a post on the forum would have even been good to tell people you have screwed up and will everyone send there units in for a FOC change so they actually are fit for purpose and sold as so. We have a few going back to the dealer via our team principal. Hope to god i do not have any problems with the Vbox with this sort of service.

[jools360]

I agree with you, if the OLED was sold faulty, then you shouldn't have to pay for a special lead to get it working, that is totally unacceptable. We are going to have an emergency meeting about the OLED on Tuesday, as I am racing this weekend, and in my race series there are a number of people in the same boat as you.

I am not sure what we did to inform everyone about the problem, but we certainly need to handle this a lot better in the future. The fact that you cannot upgrade the OLED without a special lead is a major oversight on our part, and something we are currently addressing.

We will do whatever we can to resolve this for you with as little inconvenience as possible, when it works, the OLED predictive lap timing is fantastic, when it doesn't, it is extremely frustrating!

[ProCoach]

We are going to have an emergency meeting about the OLED on Tuesday...

We will do whatever we can to resolve this for you with as little inconvenience as possible...

Thanks so much and looking forward to help from Lucie after the meeting.

[Tboner]

I agree with you, if the OLED was sold faulty, then you shouldn't have to pay for a special lead to get it working, that is totally unacceptable. We are going to have an emergency meeting about the OLED on Tuesday, as I am racing this weekend, and in my race series there are a number of people in the same boat as you.

I am not sure what we did to inform everyone about the problem, but we certainly need to handle this a lot better in the future. The fact that you cannot upgrade the OLED without a special lead is a major oversight on our part, and something we are currently addressing.

We will do whatever we can to resolve this for you with as little inconvenience as possible, when it works, the OLED predictive lap timing is fantastic, when it doesn't, it is extremely frustrating!

I second that , mine has gone / going back via the team manger to the dealer this week , but a cable for future development would be ideal :thumbsup:

[PJ255]

Any news on what action we should take to get our OLEDs updated?

[Lucie]

The situation with the OLED is now as follows:

We are just about to start testing a new release of VVBOX software/firmware that brings with it some new features. This release, although still a good few weeks away, will allow the OLED display to be upgraded by the Video VBOX itself – thus removing the need for the cable in the future.

To elaborate, we are going to be doing an overhaul on the Video VBOX firmware as well as the OLED, which will allow the OLED to be upgraded through the Video VBOX via a file on the SD card in future.
So, it is a possibility that if you sent your OLED back to us for the upgrade to the current firmware, which does fix the start/finish sync issue, you would not have to send the OLED back again if there are any future firmware upgrades as you would be able to do the update yourself. :thumbsup:

It has been decided that for the time being, if customers are suffering the start/finish synchronisation issue, then they can return their units to us to be updated to the current release firmware. If the OLED did need to return to us again (which it shouldn’t have to) then we would cover all costs involved in doing so, and would make sure that any OLED received was turned around and sent back out within one day, for minimal inconvenience.

I hope this is all helpful, again, please accept our apologies for any inconvenience that this has caused – please be assured that we are working hard to resolve this as soon as possible. :D

[ProCoach]

Any news on what action we should take to get our OLEDs updated?

PJ255, if you want a domestic solution soon (before the software release that will allow the firmware upgrade to be loaded through the SD card), you can send your dash to VBOX USA in Clawson Michigan, attention Jim Lau or Joe Lachovsky, and have them upgrade your dash's firmware via the cable.

You can also send it to me at VIR (I will have a cable tomorrow) and I'll turn it right around.

PM me if I can help you more.

Best, Peter

[PJ255]

Thanks for the offer Peter.

I have no problem with waiting for the firmware update via the Vbox.

The workarounds are not a problem for me now that I understand the problem and the fixes.

Do you have a fix for my driving ability?

Actually the Vbox and software have shown me a lot of my mistakes.

I know I will shave off several more seconds a lap on my next outing.

I just need to master heel toe downshifts. My mind is too busy braking, turning, and downshifting to work in the heel toe part of it.

Thanks again for the offer to help.

Skip

[ProCoach]

Thanks for the offer Peter.
<snip>
Do you have a fix for my driving ability?

Actually the Vbox and software have shown me a lot of my mistakes.
<snip>
My mind is too busy braking, turning, and downshifting to work in the heel toe part of it.
Skip

Haha, Skip! I DO have a fix (several, actually) but you're already on the right track!

The VBOX is a great tool in that you can review the video and data information when you have time to think about and digest it.

I think perhaps you may be trying to do too much in too short a period of time. While it's important to downshift later in the braking zone, you don't want to cram so much in at the end that it delays your steering input or throttle application.

Try spreading it all out in the braking zone a little bit more. Also, roll your right ankle and stab the accelerator (slightly) with the side of your foot while maintaining brake pressure (look at the Long g trace) with the ball of your right foot. To contort and use your heel is not usually easy!

[TummyBanana]

If I bring my Oled to the Silverstone event this week will I be able to get it updated on the day
TB

Predictive lap time rocks, when working, by far the most useful feature