Cookie Policy

Posted in About Racelogic

Whenever you use RACELOGIC websites and online services, information may be collected through the use of cookies and similar technologies. RACELOGIC websites include racelogic.co.uk, racelgoic.support, vboxautomotive.co.uk, vboxmotorsport.co.uk, vboxmotorsport.com, vboxmining.com, labsat.co.uk, labsat.cn.


What are cookies?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience (see below for more examples). They can also help to ensure that adverts you see online are more relevant to you and your interests.

They are referred to as session or persistent cookies, depending on how long they are used:

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser.
  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

 

Which cookies does RACELOGIC use and why?

When you use any of our websites or online stores, the following four categories of cookies may be set on your device:

‘Strictly necessary' cookies

These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as like shopping baskets or e-billing, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.

Some examples of these essential cookies include:

  • Remembering previous actions (such as text you've entered in a registration form) when navigating back to a page in the same session.
  • Identifying you as being signed in to our eStores or Racelogic.support and keeping you logged in throughout your visit so that you don't need to sign in each and every time you visit.

Functional cookies

These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can't identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet, but do help with serving advertising.

We use these types of cookies to improve your experience of the websites. Some examples of how we do this include:

  • Remembering your preferences and settings. This might include playlists, favourites or specific settings that you have chosen for the layout, text size and colours used on a website.
  • Remembering if you've been to the site before so that messages intended for first-time users are not displayed to you.
  • Supporting social media components, like Facebook or Twitter (where a website uses a plugin from these third party platforms, for example).

Analytics cookies

In order to keep our websites relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of the website are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as "web beacons" or "tracking pixels" that may be included. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.

The web analytics services may also use cookies and similar technologies to make the information collected by the web beacons more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited one of our website before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience.

Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address.

Other third party cookies

Please note that on some pages of our websites you may notice that cookies have been set that are not related to RACELOGIC or our authorised service providers. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. RACELOGIC does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

 

How to control your cookies

Please remember that RACELOGIC does not use cookies to collect personally identifiable information about you. These cookies are set to improve your experience on our websites and to enable you to benefit from specific features and to set preferences.

However, there are various ways that you can control and manage your cookies which are discussed in a bit more detail below. Please remember that any settings you change will not just affect RACELOGIC cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser

Most modern browsers will allow you to:

  • See what cookies you've got and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using RACELOGIC websites for these reasons.

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off separately. This is discussed in more detail below.

The links below take you to the ‘Help' sections for each of the major browsers so that you can find out more about how to manage your cookies.

Managing analytics cookies
It is possible to opt out of having your anonymised browsing activity within websites recorded by analytics cookies. RACELOGIC uses the following analytics providers and you can opt out of their cookies by clicking on the following links. Please note that this will take you to the relevant third party's website and generate a ‘no thanks' cookie, which will stop any further cookies being set by those third parties.

Don't forget that by not allowing analytics cookies, this stops us from being able to learn what people like or don't like about RACELOGIC websites so that we can make them better. 

Google Analytics
http://tools.google.com/dlpage/gaoptout (opens in a new window) 


Managing flash cookies
The most common types of cookies are HTTP cookies. You can control these using the mechanisms described above. As well as HTTP cookies, there are other technologies which work in a similar way to cookies called Flash Local Stored Objects (LSOs). Some parts of the RACELOGIC websits use LSOs and these can be controlled manually by visiting the Adobe website.
 

LSOs may be used to store user preferences for media player functionality and without them some video content may not play properly. We therefore do not recommend turning these cookies off when visiting RACELOGIC websites. 

Last Updated: 8 November 2017

Not finding what you are looking for?

Posted in About Racelogic

Try the RACELOGIC Product Websites.

We have several product websites to accommodate for the needs of various customers and business areas. This is why some things can only be found on the product sites and not on racelogic.co.uk. Here are some ideas for what you might be looking for:

  • DOWNLOADS
    Downloads such as firmware, software, datasheets, manuals, .dbc & .ref files can be found within the Customer Area of our product websites: VBOX Automotive, VBOX Motorsport and LabSat.

  • VBOX TOOLS vboxtools(VBOXTools)
    The VBOX Tools software is a Windows based analysis package that comes with all data logging enabled VBOX units. VBOX Tools allows you to setup your unit for vehicle testing, proving templates of common test setups as well as being flexible enough to allow for customized test setups.

    The software can be used in post-processing mode or real-time mode. In real-time mode, the VBOX is connected to a PC running VBOX Tools, and graphs, gauges, numeric displays and test results can be viewed in real-time. You can download the VBOX Tools Software from the VBOX Automotive website.

  • VBOX CAN (.DBC) FILES
    You can download .DBC files from the VBOX Automotive website. VBOX CAN /.DBC files contain the default CAN configurations for their respective VBOX products. For users interfacing VBOX products with 16bit CAN equipment, we have provided equivalent 16bit databases.

  • CIRCUIT TOOLS
    Circuit Tools is a very powerful, Windows based analysis software with Video VBOX, VBOX Sport, DriftBox and PerformanceBox. The software is designed to quickly present a driver with the crucial information required to improve lap times. You can download Circuit Tools on the VBOX Motorsport website.

  • VEHICLE CAN (.REF) FILES
    RACELOGIC have acquired some CAN signals from a variety of vehicles for customers to use with VCI (Vehicle CAN Interface) products.The most common parameters available are RPM, wheel speed, and throttle position. Steering angle and brake force are available for some models.
    To see whether we have CAN parameters for your vehicle, please check our vehicle CAN database here. Some of these .REF files will not work with Video VBOX at the moment, so if you have a video logger, please check the database for VBOX Motorsport instead.

Legal Information

Posted in About Racelogic

Racelogic is a limited company registered in England.

Company Registration number: 2743719

VAT Registration number: GB581 4354 37

Registered Office: Unit 10, Swan Business Centre, Osier Way, Buckingham, Bucks, MK18 1TB

RoHS Declaration

 

Career Opportunities

Posted in About Racelogic

As a winner of the prestigious Queen's Awards for Enterprise 2012 for Innovation and International Trade, RACELOGIC is a dynamic and highly successful company which provides real career opportunities for its staff.

Since its formation in 1992, RACELOGIC has always realised that its strength lies in the skills and expertise of its people and works hard to give them the opportunities to shine. Operating an open and honest culture, where individuals are trusted to work with the minimum of supervision, has meant that RACELOGIC has been able to continue its growth despite the global financial downturn.

 

With more than 85% of its products being exported around the world, RACELOGIC is not reliant on one market for its growth. Instead its global network of distributors and dealers ensure that potential customers in 94 different countries can see the value of investing in RACELOGIC products.

If you join RACELOGIC in the UK, Germany or the United States, you can expect to work as part of a young, innovative team who take a real pride in their work.

We are currently looking for:

Expo Coordinator: UK Office - Part Time

We are looking for an individual with excellent interpersonal skills, meticulous attention to detail, effective time management and organisational abilities to join our marketing team in the role of Expo Coordinator.  They must have the ability to work to a deadline and possess a good working knowledge of MS Word, Excel and PowerPoint.

Responsibilities

  • Booking exhibition space
  • Liaising with exhibition design companies, suppliers and contractors
  • Arranging flights and accommodation
  • Track expenses and managing each exhibition to within an agreed budget
  • Ordering show services
  • Shipping exhibition materials both in the UK and internationally
  • Sourcing locations in UK and Europe to hold ‘Roadshow’ events

The role is part time, at approximately twenty hours per week - although this can increase slightly during busy periods. Some travelling may be required to various trade shows.

Salary is dependent on experience.

To apply please click here.

Customer Support Technician

This role will be split into the following parts:

  • Technical support of our products by providing telephone, e-mail and Skype based responses to our global customer base and network of distributors.
  • Technical documentation updates and also creation of new documentation when new hardware or software is released.
  • Product testing for the entire Racelogic product range including software, firmware and hardware (requires a full UK driving licence).

We are looking for someone who can demonstrate excellent written and verbal communication skills and is self-motivated, able to work with the minimum of supervision, and has the ability to multi-task.

Essential requirements for this role:

  • A clear, concise writing technique and a polite telephone manner
  • Customer service experience in either a retail or office environment
  • Ability to demonstrate a logical approach to troubleshooting – probably gained in a hardware or software support environment
  • A positive attitude and good team working skills
  • Full clean UK driving licence

One or more of the following would also be beneficial:

  • An understanding of vehicle data acquisition
  • Exposure to vehicle CAN and GPS technologies
  • Technology testing experience
  • Basic electronics knowledge

Candidates will be required to undertake a basic online aptitude test and may be asked to complete a Belbin® Self Perception Inventory to understand their team role as part of the interview process.

Salary and sales commission/bonus will be commensurate with experience and you will be able to participate in the employee share scheme once you have completed your probationary period.

To apply please click here.

 

 

RACELOGIC Privacy and Cookie Policy

Posted in About Racelogic

Privacy Policy

This privacy policy sets out how Racelogic uses and protects any information that you give Racelogic when you use this website.

Racelogic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Racelogic may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 January 2000.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as country, preferences and interests
  • other information relevant to customer surveys and/or offers

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies and our use

In order to comply with the EU Cookie Directive, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device. Please be reassured that we are working on other privacy and cookie-related improvements to the Website.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies used on this Website

A list of all the cookies used on the Website by category is set out below:

  • Strictly necessary cookies
    These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.
    These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

  • Performance cookies
    These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
    These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

Using browser settings to manage cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of the website's essential features, we recommend you leave them turned on. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

We use cookies to analyse the performance or our websites. By using www.racelogic.co.uk you agree that we can place these types of cookies on your device.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Racelogic, Unit 10, Swan Business Centre, Osier Way, Buckingham, Buckinghamshire, MK18 1TB.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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